Andrew Jones
Internal Communications
Throughout my career, I’ve led internal communications that have helped align teams, support organisational change and improve engagement across complex businesses. As Head of Marketing at Pabulum, I was responsible for internal communications for more than 120 sites and I took staff engagement on average up to an 80% open rate, (previously 12.4%). My experience in developing business-wide campaigns, leadership communications and content that connects commercial, technical and operational teams. I introduced structured communication plans, created engaging digital content and supported business initiatives that improved visibility, consistency and employee engagement during periods of growth and change. My collaborative approach has seen me work closely with senior leadership, HR and cross-functional teams to translate business objectives into clear, relevant communications that people understand and act upon. I’ve worked with large databases (55,000+), managing communications for the Professional Football Association (PFA), bringing campaigns to life through video, animations and engaging content aimed at the right audiences.
Alongside strategic planning, I enjoy being hands-on with content creation, video production, campaign delivery and performance measurement. I have built communication calendars, managed multi-channel internal campaigns, produced video, digital and written content, and used analytics to continually refine engagement and improve outcomes. Whether supporting cultural initiatives, communicating organisational change, launching new programmes or delivering executive messaging, I combine creativity with commercial awareness to ensure communications drive measurable impact. With experience leading teams, managing stakeholders at all levels and balancing strategic thinking with day-to-day delivery, I thrive in environments where clear communication plays a key role in bringing people together and supporting business transformation.
PRINCE2 Agile certified, combining structured project governance with agile delivery methods to successfully manage cross-functional marketing, digital and communication projects. Experienced in balancing strategic planning with flexibility to deliver projects on time, within scope and aligned to business objectives.
Campaigns That Convert…
%
Best subscriber increase
Campaigns in one year
Email Platforms
SEO and PPC certificates
Developing Media Spokes People
From people barely able to look into camera, I start off getting the team used to the camera, lights and microphones with internal communications. Building confidence on how to talk naturally and progressing them through carefully curated content schedules. Thought leadership doesn’t happen overnight and these opportunities for National stages have to be sought out through effective networking and communications with key stakeholders Nationally and Internationally.
Connecting Strategy, Leadership and People
I partner with senior leadership to provide strategic communications counsel, translating business strategy into meaningful and engaging campaigns that raise visibility across the organisation. Through planned communications, leadership messaging and cross-functional collaboration with People teams, I help embed a strong, unified culture that supports engagement, organisational change and business growth.
Employee Engagement, Insights & Continuous Improvement
I work closely with People teams to support employee engagement initiatives, using communication as a tool to listen, inform and create positive change. I have supported engagement surveys, wellbeing campaigns and business-wide initiatives by developing clear communications that encourage participation, build trust and ensure employees feel connected to organisational priorities. During periods of change, I have also supported sensitive communications, helping leaders deliver timely, considered messaging that maintains transparency and confidence.
I take a data-led approach to communications, using insights, feedback and performance metrics to measure impact and continually improve engagement. From analysing campaign performance and employee feedback to refining channel strategies and content approaches, I ensure communications are not only delivered effectively but achieve meaningful outcomes for both employees and the wider business.
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Secretary of State for Defence
I have organised and delivered high-profile ministerial visits and stakeholder engagements, managing the communications, planning and coordination required to ensure successful outcomes. This included developing staff briefings, key messages and supporting materials to ensure colleagues understood the purpose of each visit, their role in representing the organisation and how the engagement aligned with wider business objectives. From coordinating visits with senior government representatives, including the Secretary of State for Defence, to engaging with MPs, trade bodies and industry organisations, I have ensured teams were prepared, informed and able to showcase the organisation’s expertise effectively.
These engagements provided an opportunity to influence key audiences, strengthen industry relationships and support strategic campaigns. For example, I helped communicate the importance of adopting more sustainable, eco-friendly paint solutions, engaging employees around the environmental and commercial benefits while helping drive greater awareness and adoption. By combining strategic planning, stakeholder management and clear internal communications, I have helped turn high-profile engagements into opportunities that amplify organisational priorities, strengthen reputation and deliver measurable impact.
Employee Engagement & Community Outreach
I organised and delivered National Manufacturing Day activities to engage employees, strengthen community relationships and showcase the organisation’s commitment to inspiring the next generation of manufacturing talent. This included coordinating a visit from a local school, welcoming 60 children to the site for a hands-on experience that combined a manufacturing tour, interactive demonstrations and the opportunity to use tools and learn more about the industry.
The initiative required close collaboration with teams across the business, ensuring employees were prepared, involved and able to share their expertise with visitors. Beyond supporting CSR objectives, the event helped build employee pride, improve internal engagement and demonstrate the organisation’s values in action. By creating opportunities for colleagues to become ambassadors for the business, I helped strengthen connections between employees, the local community and future generations entering the industry.
496% Growth in the Database
The growth in the email database allowed us to segment the audience based on locations and by key account based individuals. Creating a more friendly approach to the email rather than generic leisure@meonvalleytravel.com emails to more personalised ones.
25,135 more contacts
+18,498 more emails opened
94 more campaigns sent over a year targeted to past buying trends and offers.
Communicating Strategy Through Video
Video is one of the most effective ways to communicate strategy, organisational change and business priorities. I produce leadership videos, strategic updates and campaign content that transform complex information into engaging, accessible stories, helping employees understand not just what is changing, but why it matters. Whether supporting transformation programmes, business goals or executive messaging, I use video to increase visibility, reinforce key messages and encourage greater engagement across the organisation.
Research from the Vanderbilt University highlights that combining visual and verbal communication improves understanding and knowledge retention by engaging multiple cognitive channels simultaneously. Their review of multimedia learning also found that shorter, focused videos increase engagement and reduce cognitive overload, making video a highly effective medium for communicating complex information. These principles underpin my approach to internal communications—creating concise, purposeful content that is easy to consume, memorable and aligned with strategic objectives.
Effective Segmentation
Creating campaigns that aligned to landing pages saw growth in sales across the e-commerce and trade sales. Educating a disinterested database, turning the woeful 3.4% open rate to 27% within 9 months. These statistics were transformed into industry leading open rates and improved sales and helped brand recognition and perception of the brand as industry experts.
Account Based Segmentation
Account based segmentation was set up to support the sales team hit the most profitable sectors. I set up automation campaigns drip feeding training and campaign teasers, follow up and post-purchase feedback. These campaigns were based upon a wide set of factors from seasonal trends of product purchase, current stock to CRM data insights and web sales trends.
Securing hundreds of Jobs
Working with the previous Universities Minister David Willetts, who helped to secure the funding for 5 technology parks to join and create a network of Universities, businesses and technology parks across the UK securing 100’s of peoples jobs across the UK.
Find out more about me…
A Google and PRINCE2 certified, Head of Marketing experienced in managing apps, websites, teams and budgets, balancing creativity and data seamlessly.